Terms and Conditions

Effective Date: [01-APR-2025]

Welcome to Chatbot.fulflix.com! By using our website and purchasing products, you agree to the following terms and conditions. Please read them carefully.

1. General Terms

• By accessing and using fulflix.com, you agree to comply with these Terms and Conditions and all applicable laws.

• We reserve the right to modify or update these terms at any time without prior notice.

2. Products and Pricing

• All product prices are listed in INR.

• Prices and availability are subject to change without notice.

• We make every effort to ensure product descriptions and images are accurate, but we do not guarantee that they are free of errors.

3. Order and Payment

• Orders placed on Fulflix.com are subject to acceptance and availability.

• We accept payment through COD/Payment Gateway.

• You agree to provide accurate and complete payment information during checkout.

4. Shipping and Delivery

• We aim to process orders as quickly as possible, but shipping times may vary depending on location and stock availability.

• Shipping costs are calculated during the checkout process and will be added to your total order.

5. Returns and Refunds

• Our return policy is available on the chatbot.fulflix.com page.

• Returns must be requested within [7] days of receiving the product.

• Refunds will be processed according to our return policy.

6. Account and Security

• If you create an account on our website, you are responsible for maintaining the confidentiality of your account information.

• You agree to notify us immediately if there is any unauthorized use of your account.

7. User Conduct

• You agree to use our website in a lawful manner and not to engage in any activity that could harm, disrupt, or interfere with the website’s functionality.

• You must not upload, post, or transmit any harmful content such as viruses or illegal material.

8. Limitation of Liability

• Fulflix is not responsible for any damages, losses, or costs that may arise from using the website or purchasing products.

• We are not liable for any indirect, incidental, or consequential damages.

9. Privacy Policy

• Your privacy is important to us. Please review our [Privacy Policy] to understand how we collect, use, and protect your personal information.

10. Governing Law

• These Terms and Conditions are governed by the laws of Jaipur India, without regard to its conflict of laws principles.

11. Contact Information

• If you have any questions or concerns, please contact us at [+919137867266].

Effective Date: 01-APR-2025

At Fulflix Stores, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below.

1. Refund Eligibility

• Returns: We accept returns for most products within [3] days of receiving your order. To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.

• Non-Refundable Items: Certain items are not eligible for a refund, including but not limited to:

  • Gift cards

  • Downloadable products or digital goods

  • Items marked as final sale

2. Return Process

To initiate a return:

• Contact us within [3] days of receiving your order.

• Provide your order number, the item(s) you wish to return, and the reason for the return.

• We will provide you with a return authorization and the address to send the item(s) back to.

• The customer is responsible for the shipping cost of returning the item, unless the return is due to a mistake on our part (e.g., wrong product or damaged item).

3. Refund Process

• Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.

• If your return is approved, we will process your refund to the original payment method.

• Please allow up to [7] business days for the refund to be processed and reflected in your account, depending on your payment provider.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your Contact Information] with a description of the issue. We will provide a full refund or send you a replacement, depending on your preference, at no additional cost.

5. Exchanges

If you would like to exchange an item for a different size, color, or model, please follow the return process above and place a new order for the item you wish to receive. If the item is defective or damaged, we will provide an exchange or a refund as per the guidelines mentioned above.

6. Late or Missing Refunds

If you haven’t received a refund within [7] business days after we’ve processed it:

• First, check your bank account or payment provider again.

• Then, contact your credit card company or payment provider, as it may take some time before your refund is officially posted.

• If you've done all of this and still have not received your refund, please contact us.

7. Contact Information

For any questions or concerns regarding returns, refunds, or exchanges, please contact us at:

Fulflix Stores